An 8-minute video tutorial showcasing SmartEngage
SmartEngage is our tool that automatically answers any commonly asked questions that student inquiries have when submitting their contact info to your school.
The two videos below will give you an Overview of SmartEngage and guide you through how to set it up. As one of the crucial steps in hitting your ROI with Keystone, we highly recommend that you set up this tool.
SmartEngage pt.1 - Overview & Setup
After you get past the initial SmartEngage set up page, we can move ahead to the Build Q&A section to set up your SmartEngage responses. The short video below outlines that section and briefly explains what you can do.
SmartEngage pt.2 - BuildQ&A
Once you have set up your SmartEngage responses, all you need to do is to activate the tool from the Settings tab under SmartEngage and you'll be good to go!
Every new student inquiry received after activating the tool will be worked on by SmartEngage. The "Reply to old FAQ?" function in the Settings tab will allow you to apply SmartEngage to previously received student inquiries.
Here are a few practices to remember with SmartEngage:
- Change the picture in the headline to a picture of your campus.
- Add a signature to SmartEngage.
- Keep your answers evergreen.
- Add a call-to-action in your responses by hyperlinking text.
Contact support@keystoneacademic.com if you have any questions or need help.
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